Private Equity is Backing Businesses that Could Rewrite the Outsourcing Model
Generative AI is hitting India and the Philippines - Asia’s two biggest outsourcing hubs - but in very different ways. India’s engineering-led model is facing rapid productivity gains, while the Philippines is seeing AI reshape customer service and business-process work.
Yet the story is not simply about outsourcing moving backwards. Companies are automating tasks, consolidating work into their strongest offshore centres and moving those centres up the value chain. India and the Philippines may continue winning global work even as fewer incremental people are needed to perform it.
Our latest article explores this paradox, examining how AI is reshaping engineering, customer service, offshoring and employment across both markets. Download the PDF for the complete analysis and a closer look at what the shift means for India, the Philippines and the future of outsourcing.